Returns

We always do our best to ensure that you are satisfied and happy, however, there will be occasions when you need to return items to us. The following are situations in which we will authorise returns.

Items that arrive damaged

If your order arrives in a damaged box, or the item itself is visibly damaged, please mark this as damaged on the courier paperwork that the delivery driver asks you to sign, so that we can then effectively process the return. Inform us immediately of the situation so that we can begin the process of arranging the return/refund. Items should be returned in their original packaging complete with all accessories and documentation. Once the item arrives back to us we will test and verify its status, and then either issue a replacement or full refund to the original payment method used.

Dead on arrival items

These are items such as servers that arrive with you in perfect box condition, but when powered up they either do not power up, or display errors. In this situation we will try to remedy the issue over the phone, but failing that we will arrange for the item to be collected and returned to us. We will then arrange for a replacement or a refund.

Items that become faulty in the warranty period

In a situation such as this, the warranty/service to be provided is between the manufacturer of the hardware and the customer; however we will help you to process the warranty return or in the case of HP servers arrange for the manufacturer to provide the stated engineer on site / parts service. We always help our customers to manage their warranties, and we do this because it allows us to make sure that our customers are getting the highest level of service possible from us.

If you just change your mind

Please note that at this point in time we are only focusing on business customers, and therefore any customer purchasing through the site is deemed to be a business customer. As a result the Distance Selling Regulation (DSR) does not apply to our customers.

RMA process

Once you have logged your intention to return a product with us via telephone or email, we will provide you with an RMA number and the relevant information to help process your return. In most circumstances we will provide you with electronic paperwork to print and put on the outside of the box to be collected. You will be responsible for the cost of return carriage in a suitable box.

HP Warranty Logging Process

We strive to support all our customers when it comes to HP products and we will always get involved to help with in-warranty and post-warranty support issues.

In a situation where a customer has a product issue, we suggest that you first make note of the product part number, and product serial number. Once you have these in front of you, look at this HP support page,

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

Use this support page to determine the correct phone number. If you have any issues logging warranty calls with HP, please contact us with as much information as possible and we will do whatever we can to help. We are always happy to help our customers and potential customers with any issues they are having.